Frequently Asked Questions

1. Do you offer wifi in the vehicle?

Yes, wifi hotspot is available while traveling in the vehicle.

2. Where do you pick up for a tour?

Cruise ship: pick up at the Port of Sydney. 

Hotel guests: pick up at the front of host hotel.

Other: pick up location can be confirmed at time of booking.

3. What is your cancellation policy?

All advance bookings require a credit card to secure. Multi-day bookings require a 50% deposit.  
Cancellation policy:

72-48 hours notice - No Charge.  

48-24 hours notice - Charge of 50%.  

Less than 24 hours notice - 100% Charge. 

Notice must be received and confirmed in order to cancel the reservation.  Notice will be accepted via phone, email, or text. A no show will be charged the full rate of the tour to the credit card provided.

*COVID-19 Cancellation Policy - If you have contracted the virus or are self-quarantined due to the virus, please  contact us immediately for cancellation if you are not able to keep your travel arrangements.  Note: this policy will remain in place as long as the Government of Canada and the World Health Organization advises against travel.  Only those that call us to cancel will be entitled to invoke this cancellation policy on their tour, otherwise the above regular cancellation policy applies. 

4. What happens if the cruise ship does not arrive due to Captain's change in schedule or weather?

If your ship's port of call is changed or cancelled by the Captain, you will not be changed and any deposits will be refunded.

5. Is lunch included?

Depending on the tour (for example: all-inclusive tour packages include meals, shore excursions do not include lunch).

6. Is admission to museums or parks included?

Yes, admissions are covered by each tour.

7. Are you open in the winter?

Yes, we are OPEN all year long.  There are plenty of tour options available including outdoor and indoor fun. 

8. What happens if I leave behind a personal item?

Make sure you contact us as soon as you realize an item has been left behind, in most cases we can return it to you that day.  If you have already departed, simply inform us of the item and provide a mailing address, we are happy to return your item.

9. Can you accommodate children?

Yes, as long as you provide the proper child seat, we are happy to have children on our tours.

10. Can you accommodate a person with a disability or mobility concerns?

Yes.  Most persons with disabilities or mobility concerns that can self transfer into our vehicle with little assistance can proceed with a tour. 

11. What currency, and do you take credit and/or debit?

We list our prices in Canadian dollars and yes we do take Debit and Credit.  We accept Visa, MasterCard, American Express and Discover. There is a $5 per transaction charge for using a credit or debit card.

*If paying in cash, we accept both Canadian and United States dollars.  Exchange on the currency is not provided. 

You have another question that was not addressed, click here to ask our experts. 

© 2021 by Madi G's Custom Tours. Proudly created with

  • Instagram
  • Trip Advisor Social Icon
  • Facebook Social Icon
  • Twitter Social Icon
This site was designed with the
website builder. Create your website today.
Start Now